Agency & Client summary
A marketing Agency with limited internal technical web resources was contracted to deliver a Drupal 8 migration for a business unit of a Fortune 500 company with an internal web team but no Drupal resources available.
Challenge
The Client had a rigid deadline and the Agency’s internal technical resource was no longer available within the contracted schedule. The website was integrated with multiple third-party systems including a unique Single Sign-On (SSO) implementation and was hosted on a server requiring unusually complex layers of hardware and software authentication, which complicated development and deployments.
“Our client said this was the smoothest website project they have ever had.”
— Agency Account Manager
Solutions
DesignHammer provided a white-labeled team of Acquia certified Drupal developers including a dedicated supervisor with experience in managing complex Drupal projects. We collaborated through weekly internal check-in calls with the Agency and white-labeled status calls with both Agency and Client. We also provided technical staff to support the Agency on discovery calls. DesignHammer also worked with the Agency throughout the project to address edge cases in content and design and was even able to pivot to quickly provide additional discovery and specification for originally out-of-scope, custom SSO functionality. Our team also provided technical Drupal support for the Client's staff throughout deployment and post-deployment.
Results
Migration was completed on time and on budget with the Client's internal staff eventually able to take over the post-deployment maintenance. More importantly, the Client said this was the smoothest website project they had been on, with the success of this project leading to another major project opportunity within the same business unit.
