The Labor Education and Research Project (popularly referred to as Labor Notes) serves as the voice of union activists in the labor movement. Since 1979, Labor Notes has promoted grassroots organization to empower union workers in transforming the labor system.
Through an online store, the organization offers magazine subscriptions, handbooks, and registration for conferences and workshops.
Previously, order information was manually entered into the organization's Customer Relationship Management (CRM) database. Besides creating significant overhead for Labor Notes staff, human error often caused duplicate customer entries.
Labor Notes wanted to reduce the amount of manual data entry and duplicate customer accounts, and to automate as much order fulfillment as possible.
We created an automated workflow to export customer information from the order form into Salesforce, a powerful online CRM tool used by thousands of companies and organizations. The end result is a simplified business process for managing subscribers and contacts.
“We have database/ecommerce integration we could have only dreamed up. Our business manager can spend far more of her time filling orders and working with customers, rather than churning through piles of data-entry.”
Established in 2007, Vector Psychometric Group is a psychometric solutions company offering consulting and software.
Vector needed to better align its web presence with the professionalism of its staff and their accomplishments.
We created a WordPress website with a fresh design that better represented Vector. WordPress allows Vector staff to quickly publish web content without help from a developer. Users can find useful, relevant content through the redesigned modern interface.
Since the redesigned launched, Vector has experienced an improvement in its lead conversion rate.
“I wanted a website that an executive director or CEO would look through and feel comfortable with our company. I think the new website is in align with who we are and our work.”
The Carolina Theatre of Durham presents more than 100 live performances in music, theater and dance, and shows nearly 3,000 screenings of films each year. Occupying a historic landmark building in downtown Durham, the Theatre has undergone revitalization to create a top-notch and inspiring experience for patrons.
As part of modernizing the film theater lobby, the Carolina Theatre wanted to update its lobby signage by creating a low-maintenance digital signage system. Before the update, printed signs were used that required a workflow relying on communication traveling through four internal departments. One misstep could cause problems at the box office, affecting business.
Utilizing data from the Theatre’s Drupal website, the new system displays daily showtimes on LCD panels and iPads inside the theater lobby. Film showtimes are entered once in Drupal and simultaneously updated on the Theatre’s website, iOS app, and lobby signage in a streamlined process.
“We make one change on the website, and everything is updated at one time. In our business, there’s a lot to do and worry about, and having one less thing to do is invaluable.”
The UNC School of Government needed a system that would drastically reduce the amount of time between the print and electronic releases of its publication North Carolina Crimes: A Guidebook on the Elements of Crime. Using the Drupal platform, we created a custom system that allows for same-day release of the electronic and print editions of NC Crimes, an 800-page book with thousands of cross-references.
“When we published the 2012 supplement edition in February 2013, the updated online edition was launched live on 2/6/13, and the print edition arrived from the printer on 2/14/13. We are very pleased with the professional quality of DesignHammer’s work and their top-notch customer service.”