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Client Description

Founded in 1990, the North Carolina Center for Nonprofits is a private, 501(c)(3) nonprofit organization that serves as a statewide network for nonprofit board and staff members, an information center on effective organizational practices, and an advocate for the nonprofit sector as a whole. They offer services directly to all sizes and types of 501(c)(3) nonprofits and work closely with other local, state, and national groups that assist nonprofits.

The Challenge

The NC Center for Nonprofits identified obstacles related to advocacy, member services, communication efforts and capacity. In pursuing its mission to support North Carolina’s nonprofit community, the Center relied on an antiquated website including a very complicated, largely custom, and undocumented Salesforce integration which no longer functioned correctly. With limited staff and resources the Center struggled to manage client interactions, often due to confusing or broken website features. The site couldn’t just be repaired as it was built using Drupal 6, an obsolete version of the CMS that was no longer supported. This combination of factors threatened to compromise the Center’s fundraising efforts and ability to secure donations from companies and other foundations.

The Solution

The project began with a comprehensive discovery and planning phase, including strategic consulting and business process analysis. Usability and user testing methodologies were employed to improve overall user experience and website usability including site architecture and navigation structure. Business processes were simplified and customer self-service functionality was extended to decrease the need for staff to perform customer service related tasks. The Drupal 6 website’s Salesforce integration was one of the most complex we had ever encountered and far more complicated than necessary to support the Center’s staff, members, and overall mission. The integration was simplified with much of the previous custom code replaced or removed in favor of community supported Drupal modules. A new Drupal 7 site was built featuring a mobile optimized, responsive theme. As part of the rebuild some features were removed to provide better-defined workflows. Finally, content was migrated from the Drupal 6 website and data was synchronized from Salesforce.

Result

In the four months since deployment of the new website, the North Carolina Center for Nonprofits has tracked a 21% increase in the use of Job Boards, as well as a 7% increase in organizational membership.

Most importantly, with the new website working as an resource multiplier rather than an overhead liability staff members are now better able to allocate their time helping member organizations and supporting the Center’s mission as opposed to being inundated with website-related customer support emails and phone calls.

Awards

  • 2018 Gold dotCOMM Awards
  • 2018 Summit Creative Finalist Award
  • 2018 Communicator Award of Distinction
  • 2018 Hermes Creative Honorable Mention

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The Challenge

The previous North Carolina Alliance for Effective Care Transitions (NCACT) website architecture made it difficult for users to quickly find desired content. Most user interaction was primarily presented as links in the body content, making it very easy to overlook. It was also difficult to add new functionality related to gathering organization profiles and member sharing.

The Solution

DesignHammer migrated their existing content to a new WordPress website, vastly improved the navigation, and increased user interaction. With the ability to quickly add and customize new web-forms NCACT was able to get the information they needed from organization members. This also simplified the submission process. This allowed them to build a large database of healthcare organizations which benefits the users who need this information.

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The Challenge

After DesignHammer had completed a website redesign project for RTI-HS, they wanted to move their website off-site in order to have control over the development and feature release process. The original website was developed and hosted in-house using ColdFusion technology.

The Solution

DesignHammer created a new website using the Drupal 7 CMS. We set up functionality to pull publications and research team data from their third-party CRM Vision. We use continuous integration to pull XML files from RTI and the database from the RTI-HS production website and run content tests on a staging instance of the website. These tests ensure that migrated data is consistent before it reaches the production server. This system has allowed us to make changes constantly while ensuring that the data on their website is always presented accurately.

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Client Description

Considered to be one of the premier documentary film festivals in the United States, The Full Frame Documentary Film Festival is a program of the Center for Documentary Studies at Duke University. Their mission is to enhance public understanding and appreciation of non-fiction film as a significant art form while making the films accessible to a wider audience.

Established in 1998, the multi-day festival, spread across multiple venues in downtown Durham, NC, is an international theatrical event featuring a wide range of non-fiction films. In addition to the festival, the Center for Documentary Studies provides additional programming across the state of North Carolina throughout the year.

The Challenge

The Festival had a website that did not reflect the caliber of films showcased in the festival. The site was also difficult to maintain and had an extensive need for manual coding, particularly within the programming schedule page. The Full Frame website was creating a poor mobile experience that was frustrating to any attendees attempting to access important information from the site during the festival

The new website needed to draw national attention in a saturated film festival market, while also delivering a compelling mobile experience to engage attendees before and during the festival. The Full Frame staff also expressed the need for a simpler site maintenance process, one flexible enough to support the need for changing content based around the different stages of the annual festival season. They wanted to take advantage of their website and use it as a tool to attract volunteers, donations, and supporters during the annual cycle.

The Solution

DesignHammer began with a robust discovery and planning process in collaboration with Festival staff in order to create a tailored plan for the new website. This extensive process included strategic consulting, a user survey, two rounds of card sorting, tree testing, and a full design phase. WordPress was selected to be the Content Management System for the website and was developed using a combination of community contributed, and custom plugins programed by DesignHammer staff.

Result

The new website provided improved usability on both desktop and mobile browsers. Streamlined workflows allowed for auto generation of festival schedules, as well as a greatly improved administrative system used by Festival staff for content management. With time freed up from laborious content entry, the Full Frame Festival staff could devote more time to creating content that would better connect with volunteers, donors and supporters throughout the year.

Awards

  • 2018 dotCOMM Awards: Honorable Mention
  • 2018 Hermes Creative Gold Award
  • 2017 Communicator Award of Distinction

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The Challenge

The previous Counter Store Audit Center website was running on a Drupal 6 multi-site platform. The Drupal community dropped support for version 6 in February of 2016. This meant the end of new functionality and security updates putting their many data entry users in a vulnerable position.

The Solution

DesignHammer provided a successful migration of highly valuable content to a new Drupal 7 platform. And even though the visual design hadn't changed, the updated theme functionality provided a better mobile-friendly user experience. This is a huge improvement given that most of the data is entered in the field on handheld devices.

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The Challenge

Healthy Homes / Healthy Families is a research survey used to help families set "healthy household rules". They needed to move the successful pilot survey from paper to online collection through desktops and hand-held tablets.

The Solution

DesignHammer created a custom online survey system on the CodeIgniter platform with a user interface designed in consultation with the client. The system also provides a suite of administrative tools which allow designated Health Coaches to manage the full lifecycle of a participant's interaction with the program.

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The Challenge

The previous website was built on a custom CMS which limited it to only few administrative capabilities. The design was also outdated and did not have appropriate support for mobile devices.

The Solution

DesignHammer migrated all the existing website's content to WordPress. WordPress is a far more widely used and well supported CMS compared to their custom solution. WordPress allowed the Center to add more cost-effective functionality which in turn brought more value to their users. We also provided a fresh new design that is modern and mobile-friendly.

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The Challenge

The previous website was built on Drupal 6, which hit end of life February of 2016. This meant the community no longer provided support for security updates. Additional, the website was built with a very rigid content entry workflow. This was a constant uphill battle which forced them to come up with inefficient workarounds for entering content. SAMSI also wanted to refresh their design to be cleaner and have simpler and more modern look.

The Solution

We redesigned the SAMSI website and successfully migrated their Drupal 6 content to a new WordPress CMS. In the process we removed many of the content editing restrictions that the previous site had in favor of a more free-form workflow. We also provided a comprehensive design style guide to help content editors maintain the site's professional look and feel.

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The Challenge

CEO Roundtable on Cancer currently operates three Drupal 7 websites: CEO Roundtable on Cancer, the CEO Cancer Gold Standard, and the Life Sciences Consortium. These websites were developed by other individual vendors with slightly different approaches on how to enter and display content. The sites did not facilitate their current business goals and anticipated future marketing initiatives. Further, the website were not mobile friendly.

The Solution

DesignHammer created new, modern designs built on a Drupal 7 custom theme. The administrative functionality was clarified and mirrored across all three sites. To minimize future maintenance requirements and to promote a more cohesive overall user experience, we simplified the number and complexity of page layouts. The updated design also utilizes Responsive Web Design (RWD) to provide a better mobile browsing experience.

In addition, much of the complicated custom code was rewritten to reflect Drupal coding standards and clarify functionality. Webform was used extensively for the Cancer Gold Standard website to assist CEO RT staff with the application process.

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The Challenge

DesignHammer designed and developed a new website for NISS in August of 2009 built on Drupal 6. The new content management system allowed individuals at the organization to more easily modify content on their website without the assistance of a website developer. At the time, Drupal 6 was in the early stages of its release cycle. Seven years later, Drupal 6 had reached its end of life. During that time, the website had served NISS very well. However, with official support for the platform being discontinued, it was time to migrate the existing data to Drupal 7 and redesign the theme for a more modern look and feel.

The goal of this website redesign was to put NISS.org on a secure, supported system and to help build their business and customer base by acquiring new clients (academia, industry, and government), cultivating relationships with affiliates and postdocs, and giving their current staff the tools needed to facilitate the above.

The Solution

DesignHammer developed a new Drupal 7 website for NISS, built on supported technology which will function well for a years to come. This also allows DesignHammer to continue adding new functionality and improving existing features over time. The existing data from Drupal 6 was migrated over to Drupal 7 using the Migrate module's ability to map old content types and fields to new Drupal 7 content types and fields.

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